What does it mean to outsource? 

Outsourcing means many things depending on industry. For those with CX contact centers, Business Partner Outsourcing (aka: BPO) allows your company to focus on your core products and services, while outsourcing your contact center allows your partner to focus on your customer experience, which is their core competency. This is a great opportunity for companies to tap into a rich source of expertise worldwide. 

Surprisingly, in a society of constant connection, it’s sometimes difficult to sort through the hundreds of options to find the right service provider. You may worry that they won’t match your company’s culture or “fit in” with the brand, but don’t worry, you have a no-cost resource to help you find and contract with the partner who is the best “fit” for your needs, CX Partner Source.

company outsourcing

Why Choose CXPS? 

At CXPS, we recognize how difficult it is to find a contact center outsourcing partner. Although there are hundreds of BPO’s, finding the right “fit” is time consuming and costly. That’s why we are committed to help you find a partner who’s the “right fit” for your needs. We don’t just match you with a partner and send you on your way, we are there every step of the way from the initial connection to the launch of the project. 

We have partnered with some of the most highly regarded BPO’s in the industry and know their strengths and weaknesses, which will eliminate your risk of choosing the wrong partner. 

Our team at CXPS is constantly studying the CX industry, including emerging trends and advances in the industry, and who is leading or lagging. 

We have 30+ years of experience placing outsourcing programs with the right solution. Our collective team has advised over 400 clients on their contact center partner selection. Meaning, we’ve experienced every bump in the road. We know the areas of growth your business is capable of. We’re eager to understand your requirements and help you find the “right fit” partner – out consultation is no cost to you.. 

TOO LONG, DIDN’T READ: THE RECAP 

You are our first priority. We only care about finding the right fit for your needs.

Connecting with us to outsource mitigates the risk of choosing the wrong partner.  

CXPS is committed to finding the right connections. That’s why our outsourcing process is risk free, hassle free, and cost-free. 

Experience is knowledge. CXPS is built on 30+ years of experience placing contact center outsourcing programs with the right solution. 

Just think of us as the friend you call for advice. We’re always here to help. 

We know that times are weird (to say the least). Read more about how we are leveraging BPO partners during today’s challenging times.