customer service: why outsourcing is the answer
customer service: why outsourcing is the answer24AUGUST 2021CXPartnerSourceHow do you define “customer experience”? It’s the personal, one-on-one interaction between a consumer making a purchase, requesting information about a product or service, or requesting...
clients aren’t from mars and customer care providers don’t have to be from venus – managing great expectations
Good relationships don’t just happen.
They don’t happen in life and they certainly don’t happen in business either. In the corporate world, they take work. They take a lot of work. We’re not talking about transactional relationships where commodities are bought and sold. These associations are one-time or occasional transactions that don’t require a deep understanding of your client’s long-term needs.
when should I consider changing my contact center outsource partner?
when should I consider changing my contact center outsource partner?8JUNE 2021CXPartnerSourceMaintaining a healthy relationship with your chosen BPO partner is crucial to maintaining a healthy relationship with your customer. With that said, sometimes it makes sense...
risks of selecting the wrong BPO partner
Selecting the right BPO partner can be challenging – after all, you are trusting another company with your most valuable resource, your clients. Further complicating matters is the ever-expanding lists of providers from around the globe.
what makes a contact center outsourcing partnership work?
what makes a contact center outsourcing partnership work?16JUNE 2021CXPartnerSourceAs we’ve stated before, managing a healthy contact center outsourcing partnership takes work. The largest component to success is ensuring you have selected the right partner....
what rate should I pay to outsource my contact center in the US?
The fact is, BPO’s who operate in the US managed to pivot during the pandemic by moving their staff to a work-from-home solution. In most cases, BPO’s grew during the pandemic, which has been great for the industry however, the stimulus is forcing BPO’s to accelerate their planned wage increases which don’t always align with their contractual rate structure.
when should you outsource your contact center?
If you’re considering outsourcing your contact center, you may be wondering if it’s the right time.
the Philippines is back after COVID19 – see what’s happening
There’s no doubt that the Philippines has been holding the golden torch when it comes to offshore outsourcing. In the last year, however, the pandemic has taken a toll on all of us in the workforce. How much did it really affect this offshore location? Today we...
benefits of choosing lesser-known partners
While the country prepares for a second wave of the pandemic, many companies are preparing for what may be another shutdown and are taking the necessary steps to prepare their employees to work from home.