Risks of Selecting the Wrong BPO Partner
Selecting the right BPO partner can be challenging – after all, you are trusting another company with your most valuable resource, your clients. Further complicating matters is the ever-expanding lists of providers from around the globe.
Benefits of Choosing Lesser-Known Partners
While the country prepares for a second wave of the pandemic, many companies are preparing for what may be another shutdown and are taking the necessary steps to prepare their employees to work from home.
Finding a CX BPO Partner in Challenging Times
While the country prepares for a second wave of the pandemic, many companies are preparing for what may be another shutdown and are taking the necessary steps to prepare their employees to work from home.
Benefits of Nearshore Outsourcing
When it comes to outsourcing, most people think they need to partner with Asian-based providers halfway around the world to reduce their costs. And while there are plenty of quality BPOs in that region, there’s one a little closer to home – Belize.
Benefits of partnering with and advisory firm to choose a BPO provider
CXPS is committed to finding the right connections. That’s why our outsourcing process is risk free, hassle free, and cost-free.
CX Outsourcing Opportunities Continuing to Grow in Jamaica
When asked to think about countries known for their contact centers, the first country that comes to mind may not be Jamaica. However, in the past decade, Jamaica asserted itself as one of the finest markets in the BPO industry, offering a myriad of advantages to U.S. companies looking to outsource nearshore.
Is Panama the Next Big Nearshore CX Outsourcing Opportunity?
To the uninitiated, Panama is not well-known for its customer service, contact center and CX outsourcing industry.
In fact, Panama has been serving organizations for over two decades, and is one of fastest growing nearshore countries for U.S. based companies.
Ready To Make Your Move and Outsource You Customer Experience Program in 2021 – Reach for Us!
Contact center digital transformation has accelerated, which is good news for those organizations ready to take advantage of the innovations available.
Smaller is Better in the Contact Center BPO World, Some Experts Say
As working remotely becomes more and more common for today’s workforce, many companies are turning to Business Process Outsourcing of their contact center as they’re being forced to rethink where, when and how their customer service programs will evolve to better serve their market.