Managing Work From Home BPO Partner Relationships

Managing Work From Home BPO Partner Relationships

When the global pandemic hit hard earlier this year, contact centers scrambled to respond to increasingly strict regulations including lockdown orders in cities around the world. While we were hopeful the virus would be under control by summer, we are experiencing another surge and those organizations who worked with their BPO partners to respond in March are in a more competitive position to communicate with their customers as we move into the last month of 2020.

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