Years of experience
Outsourcing contract value
Media & Entertainment
Travel & Hospitality
Consumer Products OEM
Startups in all verticals
Contact us- you won’t regret it.
Testimonials & Featured Clients
Christopher Shafer, Operations @ Counterpart
“I had the pleasure of working with Tom and the CX Partner Source team to help identify a BPO Partner. They saved me time, helped negotiate a rate that worked for everyone, and continues to stay connected within our relationship. I would recommend Tom and CXPS for anyone who wants to simplify the selection of an outsourcing partner – we never would have discovered the partner we selected without Tom and CX Partner Source.”
Nick Misewicz, Vice President of Client Services @ leadPop
“leadPops is in hyper growth mode and we needed a BPO partner who was flexible enough to support changes in strategy near real-time. Tom and his team at CX Partner Source took us through their process which included a review of several BPO Partners in various domestic, nearshore, and offshore markets. After working with Tom to evaluate each solution, we settled on a fantastic partner in a nearshore market. The contract process took days, and we are now in the middle of launching a support team for our SaaS solution. The confidence and experience that came with CX Partner Source allowed leadPops to make the right decision and truly partner with a BPO, not just hire one. Tom and the team saved us months of work, auditing, and contract negotiations. Providing us a catered solution to our growing pains took much of the stress out of the process and if you don’t look at CX Partner Source as a solution provider for your business, you need to stop what you are doing and pick up the phone and call them.”
clients aren’t from mars and customer care providers don’t have to be From venus – managing great expectations
Good relationships don’t just happen.
They don’t happen in life and they certainly don’t happen in business either. In the corporate world, they take work. They take a lot of work. We’re not talking about transactional relationships where commodities are bought and sold. These associations are one-time or occasional transactions that don’t require a deep understanding of your client’s long-term needs.
when should I consider changing my contact center outsource partner?8JUNE 2021CXPartnerSourceMaintaining a healthy relationship with your chosen BPO partner is crucial to maintaining a healthy relationship with your customer. With that said, sometimes it makes sense...
Selecting the right BPO partner can be challenging – after all, you are trusting another company with your most valuable resource, your clients. Further complicating matters is the ever-expanding lists of providers from around the globe.
what makes a contact center outsourcing partnership work?16JUNE 2021CXPartnerSourceAs we’ve stated before, managing a healthy contact center outsourcing partnership takes work. The largest component to success is ensuring you have selected the right partner....
The fact is, BPO’s who operate in the US managed to pivot during the pandemic by moving their staff to a work-from-home solution. In most cases, BPO’s grew during the pandemic, which has been great for the industry however, the stimulus is forcing BPO’s to accelerate their planned wage increases which don’t always align with their contractual rate structure.
If you’re considering outsourcing your contact center, you may be wondering if it’s the right time.
There’s no doubt that the Philippines has been holding the golden torch when it comes to offshore outsourcing. In the last year, however, the pandemic has taken a toll on all of us in the workforce. How much did it really affect this offshore location? Today we...