We are your advocate and gateway to a successful outsourcing partnership.
Welcome to CX Partner Source
Our mission is to offer businesses a scalable contact center outsourcing solution that best fits your need. We will help you find partners who will provide the right amount of focus, attention, and added value to each client. CX Partner Source has vetted 400+ partners and have categorized them based on size, geographical footprint, vertical experience, and channel capability.
Our vision is to elevate and simplify the approach businesses use to identify and source CX partnerships with BPO (contact center).
CXPS not only helps you find the partner, we also help you negotiate the contract, plan the launch, and develop the right measurement indicators to evaluate and measure success. We remain your partner well beyond the sourcing process.
We will help you find a partner who can offer a better performing, more scalable, and cost-effective solution no matter how big or small the need.
We are here to help you, first and foremost.
Our team of professionals listen to your needs and spend time understanding your business challenges and opportunities. We stand by to support you through the entire process. We pride ourselves on putting together great partnerships that drive sustainable business growth.
We communicate openly and clearly.
At CXPS, we are passionate about collaboration. Feedback is an essential part of what we do, and we make sure that all communication is transparent, genuine, productive, and respectful. It’s not always easy to find the perfect partner to interact with your customers.
We are diligent, determined, and unfailing.
Our team is well-organized, professional, and fun to work with, and can always be held accountable, as we never fall short of meeting and exceeding expectations. We hold ourselves to the highest standards and take great pride in our work and network!
Founder & Managing Partner
Tom established CXPS in 2020 after a long and successful career in the contact center industry, including assignments at some of the largest BPOs in the world. He leads all company strategy and the growth of our relationship network.
Jeff is a tenured contact center professional with 25 years in the BPO Industry. His experience in executive roles at Sitel, Alorica, KPMG and Borland Software has helped him establish an extensive partner and executive network in the industry. Jeff has worked directly supporting clients, including Fortune 500 companies, regional organizations, and SMBs.
Misha came onboard with CXPS because of his interest in applying his knowledge of psychology to the business world. Misha leads the Advisory practice and helps partners and buyers envision more efficient, effective and modern solutions.
With extensive experience in marketing and social media, Abby is responsible for managing internal and external branding, marketing, and communications strategies for CXPS.
Scott leads in all legal and contracting matters at CXPS, including assisting in the drafting and completing of contracts between BPOs and the clients who come to them through our service.
Vivint Smart Home
Matt has extensive experience working to elevate businesses through customer relations, finance, and leadership. Holding a Senior Vice President position, Matt is in charge of customer excellence and analytics.
Precision Point Partners
Miguel has 30+ years of international business process and contact center experience. He advises corporate and private equity customers in executing customer experience strategies.
alt CX LLC
Art is an experienced Executive Advisor with a demonstrated history of working in the outsourcing/offshoring industry. Skilled in Service Delivery, Operations Management, IEX, Sales, and Call Center Development.